Last updated October 3, 2026. This policy explains what information vabenefitsrealestate.com collects, how it is used, and the choices you have. It is written in plain English on purpose.
Who we are
This site is operated by Rudy Flores, Real Estate Strategist and Realtor® (CalDRE #02257808), of the Patti & Jeff McKelvey Team at Coldwell Banker West (Responsible Broker CalDRE #01481919). 2300 Boswell Rd, Suite 100, Chula Vista, CA 91914. In this policy, “we” and “us” mean Rudy Flores and the team.
Information you give us
- Contact forms and the Home Strategy Quiz: your name, phone number, email address (optional on most forms), your quiz answers (for example whether you are buying or selling, your timeline and a price range), what you are interested in, how and when you would like to be contacted where a form asks, and anything you choose to write, including details about a home you want to buy or sell.
Information collected automatically
- Page counts without cookies: we count visits to each page (the page address, the date and the website that sent you). This counter does not use cookies, does not store your IP address or device details, and does not follow you between sites. It is switched off when your browser sends a Do Not Track or Global Privacy Control signal.
- How you found us: when you send a form, we also save the page you were on and the website or search that sent you (and any campaign tag in the link), so we can tell which pages are helpful.
- Hosting and performance: our host, Cloudflare, delivers this site and provides basic performance and security measurement.
- Google Analytics: we use Google Analytics to learn how the site is used (which pages are viewed, roughly where visitors are, and what device and browser they use). Google sets cookies in your browser for this and receives your IP address and usage data, which it handles under its own privacy policy. You can block it with the Google Analytics opt-out add-on or by blocking cookies.
- Videos: videos on the media page load from YouTube, TikTok or Instagram only after you press play, and those services then apply their own policies.
How we use information
- To answer your questions and follow up on requests you send us, including by phone, text and email.
- To send you a confirmation or a copy of your answers when you send a form or the quiz.
- To understand which pages help people, and to keep the site secure and working.
- To meet legal and professional obligations that apply to real estate licensees.
We do not sell your personal information, and we do not share it for advertising across other websites.
Who else sees it
We use trusted service providers to run the site and handle your messages: website hosting and security (Cloudflare), tools for keeping track of inquiries, and email delivery. They may process your information only to provide those services to us. We may share information with Coldwell Banker West, our broker, as needed for brokerage operations and legal compliance. If you ask us to introduce you to a lender, inspector or other professional, we share only what is needed for that introduction. We may disclose information when the law requires it.
Contact from us
We contact you about the request you sent, by phone, text or email. This site does not send a newsletter. You can ask us at any time to stop contacting you, using the details below. A confirmation or reply to a request you sent is not marketing.
How long we keep information
We keep inquiries for as long as they are useful for helping you and as long as the law requires. California requires real estate brokers to keep certain transaction records for at least three years. You can ask us to delete your information at any time; if the law requires us to keep a record, we will tell you.
Your California privacy rights
If you live in California, you have the right to know what personal information we collect, use and disclose; to ask for a copy; to ask us to correct it; to ask us to delete it; and to be treated the same whether or not you use these rights. We do not sell personal information or share it for cross-context behavioral advertising, so there is nothing to opt out of. If that ever changes, we will say so here first and give you a clear way to opt out. To use any of these rights, contact us with the details below; we may need to confirm it is you. You may also ask someone to make a request for you.
Your choices
- Turn on Do Not Track or Global Privacy Control in your browser; our visit counter respects both.
- Block or delete cookies in your browser settings, or use the Google Analytics opt-out add-on.
- Ask us at any time to stop calling, texting or emailing you.
Security
This site uses HTTPS encryption, and the inquiries we receive are stored with access controls. No website can promise perfect security, so please do not send Social Security numbers, VA file or claim numbers, bank details or similar information through forms or email.
Children
This site is for adults. It is not directed to children under 13, and we do not knowingly collect information from them.
Other websites
Links to other websites, including data sources and media platforms, lead to sites with their own policies.
Changes and questions
If we update this policy, we will change the date at the top. Questions or requests: Rudy Flores, 2300 Boswell Rd, Suite 100, Chula Vista, CA 91914, (619) 392-6714, [email protected].